Oaks Brisbane Casino Cookie Policy

This document outlines how cookies are used across Oaks Brisbane Casino online platforms.

1. Introduction

This Cookie Policy applies to websites and online booking channels operated by or on behalf of Oaks Brisbane Casino Tower Suites, located at 151 George Street, Brisbane, QLD 4000, Australia. The property forms part of Oaks Hotels and Resorts, which operates under the Minor Hotels group. This document explains what cookies are, how they are used on the relevant digital platforms, what choices are available to users, and how this policy relates to applicable Australian privacy legislation.

By accessing or using the website or online booking services, the user acknowledges that cookies and similar tracking technologies may be placed on the user’s device in accordance with the terms set out in this policy.

2. What Are Cookies

Cookies are small text files stored on a device when a website is visited. They enable the website to recognise the device on subsequent visits and to retain certain information about the browsing session. Cookies may be set directly by Oaks Brisbane Casino Tower Suites or Minor Hotels (first-party cookies), or by third-party service providers whose tools and services are integrated into the platforms (third-party cookies).

Similar technologies, including web beacons, pixel tags and local storage objects, may also be used for comparable purposes. For the purposes of this policy, references to cookies include these similar technologies.

3. Categories of Cookies Used

Cookies used on the relevant digital platforms fall into the following functional categories:

Category - Purpose
Strictly Necessary - Required for the website to function. These include session management, security and access to booking tools. Disabling these cookies may affect core functionality.
Performance and Analytics - Collect anonymised data on how visitors interact with the website, including pages visited and time spent. Used to improve website performance and user experience.
Functional - Remember user preferences such as language selection and previously entered booking details to reduce repeated data entry.
Advertising and Targeting - Used by the company and third-party partners to display content and advertisements relevant to a user’s browsing behaviour. These cookies may track activity across multiple websites.

4. First-Party and Third-Party Cookies

First-party cookies are set by Oaks Brisbane Casino Tower Suites or Minor Hotels directly through their web properties. Third-party cookies are set by external service providers, including analytics platforms, advertising networks and loyalty program operators such as GHA DISCOVERY (Global Hotel Alliance). Each third-party provider operates under its own privacy and cookie policy. Data practices of those providers are not controlled beyond the scope of contractual arrangements with them.

Users who access the property listing through third-party booking platforms such as Booking.com, TripAdvisor or Trivago should note that those platforms operate their own independent cookie and privacy frameworks. Cookies placed by those platforms are governed by their respective policies, not by this Cookie Policy.

5. Purposes of Data Collected Through Cookies

Data collected through cookies on the relevant platforms may be used for the following purposes:

To process and manage accommodation reservations and related transactions.
To support customer service interactions and respond to enquiries.
To administer participation in the GHA DISCOVERY loyalty program and associated frequent flyer partnerships.
To monitor and improve the performance and security of digital services.
To deliver advertising content relevant to stated or inferred preferences.
To comply with legal obligations under applicable Australian and international privacy law.

Cookie-derived data is not used to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human review.

Where required by applicable law, the following legal grounds may be relied upon for processing personal data collected through cookies:

User consent, provided through a cookie consent mechanism at the time of first visit.
Performance of a contract, where cookies are necessary to complete a booking or service request initiated by the user.
Legitimate interests in maintaining the security, functionality and improvement of digital platforms, provided those interests are not overridden by the user’s rights and freedoms.

For users located in jurisdictions where consent is required for non-essential cookies, such cookies are not activated until valid consent has been obtained.

7. Data Retention

Personal information collected through cookies is retained only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Once the retention period has expired, data is destroyed or de-identified in accordance with internal data management procedures.

Specific cookie lifespans vary by cookie type and provider. Session cookies are deleted when the browser is closed. Persistent cookies remain on the device for a defined period, which may range from days to years depending on their function.

Users have the right to withdraw consent for non-essential cookies at any time. This may be done through the following means:

Adjusting browser settings to block or delete cookies. Disabling certain cookies may affect the functionality of the website and booking services.
Using the cookie preference centre or consent management tool made available on the website at the time of visit.
Submitting a request using the contact details provided in Section 10 of this policy.

Under Australian privacy law, users also have the right to request access to personal information held about them, to request correction of inaccurate information and to make a complaint about the handling of their personal data.

9. Complaints and Regulatory Escalation

Concerns about the handling of cookie-related data or personal information more broadly may be submitted using the contact details set out below. Complaints will be acknowledged and a response provided within a reasonable timeframe.

If a user located in Australia is not satisfied with the response, the complaint may be escalated to the Office of the Australian Information Commissioner (OAIC). Users located in New Zealand may contact the Office of the Privacy Commissioner (OPC).

10. Contact Information

Questions, requests or complaints relating to this Cookie Policy may be directed to Oaks Brisbane Casino Tower Suites using the following details:

Address: 151 George Street, Brisbane, QLD 4000, Australia
Phone: +61 7 3017 4900
Email: [email protected]

For matters relating to the building body corporate at the same address, a separate privacy contact is available at [email protected].

11. Policy Updates

This Cookie Policy may be updated from time to time to reflect changes in technology, law or data practices. The current version of the policy is made available on the website. Continued use of the relevant digital platforms following any update constitutes acknowledgement of the revised terms. Periodic review of this policy is recommended to remain informed of how cookies are used and related data is managed.